DAMAGE LIMITATION British Airways boss ‘tries to gag staff’ over IT failure which hit 300,000 passengers after ‘inexperienced staff outsourced to India didn’t know to launch back up system’
The airline's check-in and operational systems crashed on Saturday and saw thousands of passengers trying to travel on Bank Holiday weekend left stranded
By John Shammas and Ellie Cambridge
29th May 2017, 11:04 am
Updated: 29th May 2017, 11:04 am


THE British Airways boss is alleged to have tried to “gag staff” over the IT meltdown which hit 300,000 passengers – as inexperienced staff in India didn’t know how to launch the back up system, it has been claimed.

The airline’s check-in and operational systems crashed on Saturday and saw thousands of people trying to travel on Bank Holiday weekend left stranded

And boss Alex Cruz has been blamed for the disaster, but it is now claimed he tried to stop staff talking about the problems experienced after outsourcing staff to India.

In an email to staff obtained by the Daily Mail, he wrote: “Guys, either you are part of the team working to fix this or you aren’t. We are not in the mode of ‘debriefing on what happened’ but rather ‘let’s fix this mode’.”

Adding: “In the meantime, if you do not want to get involved or cannot get involved, I would kindly ask you to refrain from live commentary, unless it is a message of support to the thousands of colleagues that love BA as much as you do.”

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https://www.thesun.co.uk/news/3672676/br...aff-it-failure/


I love the smell of Schadenfreude in the morning.